Our Promise to our Customers

As a Member owned, mutual organisation our Customers are at the heart of what we do. Our Excellent Customer Service Promise goes one step further and defines the level of service you can expect in all your dealings with the society.

Cirencester Friendly is committed to treating its customers fairly and dealing with enquires and requests in a timely manner. We encourage feedback from both Members and Financial Advisers as we continuously seek to improve and deliver on our agreed service levels.

Our Service Commitment

The Society will deal with applications, amendments, cancellations, questions and other general requests for help from Members and Financial Advisers with the minimum of delay.

All requests and general enquiries will be dealt with or given a specified completion date within 2 working days*.

Requests and general enquiries that cannot be completed within the 2 working day promise will be subject to updates on progress every 10 working days.

Customers can contact the society by e-mail, post or telephone and their query will be handled by our dedicated Customer Care Team.

Our Claims Commitment

The Society is committed to transparency when it comes to the way we handle claims.

The Society will publish a detailed breakdown of Claims processed annually enabling our Members to judge our performance on the facts.

Your Opinion Matters

Member or Financial Adviser your opinion is important to us. The feedback you provide to the Society enables us to further improve on our Excellent Customer Service. If you have any feedback on the service you have received please complete the relevant short survey by clicking the link below**.

Excellent Customer Service Survey - Members

Financial Adviser Satisfaction Feedback Survey

*Items received before 3pm will be actioned before close of business on the following working day. Items received after 3pm will be actioned before close of business on the second day following receipt.

**We use the third party Vertical Response to collate the results of these Surveys. Please click here to see their Privacy Statements.