User 94% Over the last10 years we havepaid an averageof 94% of claims. 94% Over the last10 years we havepaid an averageof 94% of claims. *Office of National Statistics, 2022 An estimated 149.3 million working days were lost because of sickness or injuryin the UK in 2021, equivalent to 4.6 days per worker*. MEB construction balloonuser-outlinefriendly-voicetelephone email <?xml version="1.0" encoding="utf-8"?> toolbox starstar-1sterling-pound-sign-of-moneyhearttrophy speech-bubblepound-sterling contactclipboardprescriptionprescription-1paperfilehandshakealarm-clockeditwriting twitter linkedin instagram youtube facebook

Member Case Studies



When I decided I should take out an income protection contract, I was enjoying a successful and rewarding career, running my own business in the service industry. I diligently did my research with my Financial Adviser before deciding on a contract with Cirencester Friendly. We concluded that the level of care and customer benefits would be invaluable should I ever need to make a claim. Altogether, for me, Cirencester Friendly was the obvious choice.

Feeling understood

The payout statistics, readily available online, were reassuring, and I was impressed with the Society’s customer centricity. It was important to me that I felt safe and understood. Insurance can feel daunting, so I was happy to find the Society goes the extra mile and adapts to any additional needs the member may have to help them.


The service industry can be demanding, and I was aware that my work–life balance was affecting my mental health. Neglecting my own needs eventually led to burnout, and so I employed someone to alleviate the burden. Sadly, this turned out to be a big mistake. It resulted in a crime being committed against my business, the impact of which drove me to a complete breakdown. Inevitably, this meant I had to take time away from the business, but thankfully I had income protection and was able to make a claim. The process felt dauting at first, and a little invasive given the information I needed to disclose was detailed and of a sensitive nature. But at least I knew I was in safe hands.

Personal Service

Apart from the invaluable peace of mind provided by the regular payout, one of the best aspects of my contract, I found, was the specialist support provided by the Friendly Voice service. I benefited from talking therapy with a Personal Nurse Adviser. Alison, a registered mental health nurse came along at just the right time, providing a much-needed, impartial shoulder to cry on. I’m regularly asked how I’ve managed during this time which, sadly, is ongoing. Having cover gave me confidence that I would at least receive a regular income along with breathing space while I recovered.

“I would recommend Cirencester Friendly without hesitation. The cover does what it says: protects you. And as for the support service that comes with it, I can’t thank you enough for being the friendliest voice.”


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