Member Case Studies

John's Story

John, a 42-year-old music tutor and professional singer, was living a fulfilling life with his wife and two young children. Life was good until the devastating diagnosis of stage 4 cancer changed everything.

John’s diagnosis was terminal. The doctors couldn’t provide a definitive timeline due to the chemotherapy treatments that were temporarily keeping the cancer at bay.

Understanding the gravity of John’s situation, our team stepped in to offer support beyond the conventional contract rules. Although his case was outside the standard regulations, we paid his terminal illness benefit of six months. Additionally, we committed to continuing his sickness benefit payments until the end of his life. This decision provided financial stability and peace of mind for John and his family during an incredibly challenging time.

John’s story is a testament to our commitment to supporting our Members beyond contractual obligations, ensuring they and their families are cared for when they need it the most.

Anne's Story

Tom's Story

Tom, a devoted Member who had taken out income protection cover over a decade ago, found himself facing an unexpected series of health challenges. It began with an inguinal hernia, which triggered a cascade of other issues: irritable bowel syndrome (IBS), colitis, and bladder problems. These health complications led to blackouts, one of which caused him to fall down a flight of stairs, resulting in a broken neck. Thankfully, his spinal cord was not affected.

Unable to work due to his injuries and health conditions, Tom turned to the coverage he had wisely maintained for over ten years. Despite never having needed to claim before, he was immensely relieved to find the support he required during this difficult period. Additional to his income protection contract, our services provided him with much-needed assistance and comfort.

Tom’s story highlights our commitment to supporting our Members through thick and thin, ensuring they have the help they need when it matters most.Tom, a devoted Member who had taken out income protection cover over a decade ago, found himself facing an unexpected series of health challenges. It began with an inguinal hernia, which triggered a cascade of other issues: irritable bowel syndrome (IBS), colitis, and bladder problems. These health complications led to blackouts, one of which caused him to fall down a flight of stairs, resulting in a broken neck. Thankfully, his spinal cord was not affected.

Unable to work due to his injuries and health conditions, Tom turned to the coverage he had wisely maintained for over ten years. Despite never having needed to claim before, he was immensely relieved to find the support he required during this difficult period. Additional to his income protection contract, our services provided him with much-needed assistance and comfort.

Tom’s story highlights our commitment to supporting our Members through thick and thin, ensuring they have the help they need when it matters most.

Anna's Story

MEET ANNA, A MEMBER OF CIRENCESTER FRIENDLY

When I decided I should take out an income protection contract, I was enjoying a successful and rewarding career, running my own business in the service industry. I diligently did my research with my Financial Adviser before deciding on a contract with Cirencester Friendly. We concluded that the level of care and customer benefits would be invaluable should I ever need to make a claim. Altogether, for me, Cirencester Friendly was the obvious choice.

Feeling understood

The payout statistics, readily available online, were reassuring, and I was impressed with the Society’s customer centricity. It was important to me that I felt safe and understood. Insurance can feel daunting, so I was happy to find the Society goes the extra mile and adapts to any additional needs the Member may have to help them.

Supported

The service industry can be demanding, and I was aware that my work–life balance was affecting my mental health. Neglecting my own needs eventually led to burnout, and so I employed someone to alleviate the burden. Sadly, this turned out to be a big mistake. It resulted in a crime being committed against my business, the impact of which drove me to a complete breakdown. Inevitably, this meant I had to take time away from the business, but thankfully I had income protection and was able to make a claim. The process felt dauting at first, and a little invasive given the information I needed to disclose was detailed and of a sensitive nature. But at least I knew I was in safe hands.

Personal Service

Apart from the invaluable peace of mind provided by the regular payout, one of the best aspects of my contract, I found, was the specialist support provided by the Friendly Voice service. I benefited from talking therapy with a Personal Nurse Adviser. Alison, a registered mental health nurse came along at just the right time, providing a much-needed, impartial shoulder to cry on. I’m regularly asked how I’ve managed during this time which, sadly, is ongoing. Having cover gave me confidence that I would at least receive a regular income along with breathing space while I recovered.

“I would recommend Cirencester Friendly without hesitation. The cover does what it says: protects you. And as for the support service that comes with it, I can’t thank you enough for being the friendliest voice.”

ANNA

Fiona's Story

Fiona was attacked by a dog, leaving her with severe lacerations that required emergency treatment. She was then off work for recovery. We accepted the claim, paying on Severe Injury Cover from day one given the report from the hospital and photos of the injuries.

Fiona was young in age, and rather shy so required extra assistance to help her through a challenging time. We paid her claim, and sorted physio and counselling for her too. The Adviser who handled the client made a point of complimenting the immense effort our team and the services provided. “I really do like Cirencester because they go above and beyond for clients.”

We protect the everyday. Watch here to find out more.