To view our 2023 Claim Statistics, please click here.

User 94% Over the last10 years we havepaid an averageof 94% of claims. 94% Over the last10 years we havepaid an averageof 94% of claims. *Office of National Statistics, 2022 An estimated 149.3 million working days were lost because of sickness or injuryin the UK in 2021, equivalent to 4.6 days per worker*. MEB construction balloonuser-outlinefriendly-voicetelephone email <?xml version="1.0" encoding="utf-8"?> toolbox starstar-1sterling-pound-sign-of-moneyhearttrophy speech-bubblepound-sterling contactclipboardprescriptionprescription-1paperfilehandshakealarm-clockeditwriting twitter linkedin instagram youtube facebook

Awards

2023

Winner

Unsung Hero

Sophie Barran-Jones

Women in Protection Awards 2023

Winner

Best Protection Service

Investment Life & Pensions

Moneyfacts Awards

Winner

Best Financial Protection Provider

What Mortgage Awards 2023

Highly Commended

Best Insurer for Protecting the Income of People with Higher Risk Occupations

Protection Guru

Gold Accreditation

Investors in People

Winner

Customer Care Champion

Lynne Richards

COVER Customer Care Awards

2022

Winner

Intermediary Support Champion

Josh Padfield

Cover Customer Care Awards

Winner

Best Financial Protection

What Mortgage Awards 2022

Highly Commended

Best Insurer for Protecting the Income of People with Higher Risk Occupations

Protection Guru

Highly Commended

Best Income Protection Provider

Investment Life & Pensions

MoneyFacts

4 Star

Pension and Protection Sector

Financial Adviser Service Awards

2021

Winner

Best Income Protection Service

What Mortgage Awards 2021

2020

Winner

Best Income Protection Service

What Mortgage Awards 2020

Winner

Service Beyond the Call of Duty

Investment Life & Pensions

Moneyfacts

Silver Accreditation

Investors in People

Highly Commended

Best New Product

Innovation Award (Children’s Critical Illness Cover)

Cover Excellence Awards 2020

Highly Commended

Best Income Protection Provider

Investment Life & Pensions

Moneyfacts

2019

Highly Commended

​Service Beyond The Call Of Duty

Investment Life & Pensions

Moneyfacts

Highly Commended

Best Income Protection Provider

Investment Life & Pensions

Moneyfacts

2018

Highly Commended

​Service Beyond The Call Of Duty

Investment Life & Pensions

Moneyfacts

Highly Commended

Best Income Protection Provider

Investment Life & Pensions

Moneyfacts

2017

Winner

Customer Service ‘Above and Beyond’ Team

COVER Customer Care Awards 2017

Highly Commended

Best Income Protection Service

Investment Life & Pensions

Moneyfacts

Highly Commended

Best Income Protection Provider

Investment Life & Pensions

Moneyfacts

Commended

Service Beyond the Call of Duty

Investment Life & Pensions

Moneyfacts

2016

Highly Commended

Best Income Protection Provider

Investment Life & Pensions

Moneyfacts

2015

Winner

Innovation Award

Investment Life & Pensions

Moneyfacts

Highly Commended

Best Income Protection Provider

Investment Life & Pensions

Moneyfacts

Commended

Service Beyond the Call of Duty

Investment Life & Pensions

Moneyfacts

2014

Highly Commended

Best Income Protection Provider

Investment Life & Pensions

Moneyfacts

Commended

Service Beyond the Call of Duty

Investment Life & Pensions

Moneyfacts

2013

Highly Commended

Service Beyond the Call of Duty

Investment Life & Pensions

Moneyfacts

Commended

Best Income Protection Provider

Investment Life & Pensions

Moneyfacts

4 Star Award

Life and Pensions Providers

Financial Adviser Service Awards

2012

Winner

Service Beyond the Call of Duty

Investment Life & Pensions

Moneyfacts

Highly Commended

Best Income Protection Provider

Investment Life & Pensions

Moneyfacts

5 Star Award

Life and Pensions Provider

FTAdviser.com Online Service Awards