Members - have your say and vote in this year's Annual General Meeting.
For every Member vote, we will be donating £2 to The Churn Project.

User 94% Over the last10 years we havepaid an averageof 94% of claims. 94% Over the last10 years we havepaid an averageof 94% of claims. *Office of National Statistics, 2022 An estimated 149.3 million working days were lost because of sickness or injuryin the UK in 2021, equivalent to 4.6 days per worker*. MEB construction balloonuser-outlinefriendly-voicetelephone email <?xml version="1.0" encoding="utf-8"?> toolbox starstar-1sterling-pound-sign-of-moneyhearttrophy speech-bubblepound-sterling contactclipboardprescriptionprescription-1paperfilehandshakealarm-clockeditwriting twitter linkedin instagram youtube facebook
0800 587 5098

Complaints Procedure

We want you to stay happy as a Member of the Society - but should you ever feel the need to make a complaint, please contact us:

The Complaints Team
Cirencester Friendly
Mutuality House
The Mallards
South Cerney
Gloucestershire
GL7 5TQ

We will deal with your complaint in accordance with the Financial Conduct Authority’s Guidelines.

You will receive an acknowledgement of your complaint within 5 days of receipt. We will consider the full circumstances of the matter and will inform you of our decision as soon as possible. If necessary, we will provide you with updates on our position at 4 and 8 weeks as per our regulatory timeframe.

If you have not heard from us within 8 weeks, or if you are not satisfied with our reply, you may be able to refer your complaint to the Financial Ombudsman Service.

We will provide full details of how to appeal to the Ombudsman and further details are available at www.financial-ombudsman.org.uk.

The address of the Ombudsman is as follows:

The Financial Ombudsman Service Limited
Exchange Tower
London
E14 9SR

You can also call the Ombudsman on 0800 023 4567 or from a mobile 0300 123 9123, or complete their online form at www.financial-ombudsman.org.uk/contact-us.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the Scheme if we cannot meet our obligations. The FSCS will cover you for 100% of the total amount of an existing claim with no upper limit. The FSCS will also provide a refund of 90% of the premiums that have not been used to pay for cover whether you are making a claim under your contract or not. Further information is available from www.fscs.org.uk.

For more information or to view Our Complaints Process document, please click here.

We're here to help

Call us
0800 587 5098

Email us
info@cirencester-friendly.co.uk