Additional Support From Us
There are moments in life when everyone could use a helping hand during tough times. We understand this better than most, so we’ve gathered details of all the additional support that is available for you and your family through your Membership. And never forget, we are always available if you have a query or require any support.
We have a variety of avenues for you to explore.
Document/Language Support
If you need any of your documentation in print, large print format, braille, audio or require any further support, whether it’s a permanent or temporary situation, you’re welcome to call our Member Services Team on 0800 587 5098 or memberservices@cirencester-friendly.co.uk. Additionally, if English isn’t your first language, we’re able to translate documents or add a third party to a call for live translation.
Impairment Support
If you have a visual impairment, you can view our website by enabling Voice Over/Talk Back in the settings of your computer, smart phone or tablet. If you have a hearing impairment, please contact our Member Services Team by email at memberservices@cirencester-friendly.co.uk to notify us of your preferred method of contact.
Financial Support
If you find yourself in a position where you’re unable to pay for your Membership, we recommend contacting our Member Services Team or speaking with your Financial Adviser. There are ways to keep your Membership while you get your finances back on track. Please read the frequently asked questions below for further guidance.
We recommend that your contact our Member Services Team on 0800 587 5098 or memberservices@cirencester-friendly.co.uk or speak with your Financial Adviser to discuss what option is best for you. Below are just some of the options we have available to relieve the financial pressures:
- Your contract is fully amendable, and you can decrease your cover on a permanent or temporary basis to reduce your premium.
- You can take a break from paying premiums and suspend your cover.
- You can arrange a double collection with our Member Services Team to catch up on missed payments.
It’s important to us that you receive support in a manner you’re most comfortable with. If you need further support, please contact our Member Services Team on 0800 587 5098 or memberservices@cirencester-friendly.co.uk. You are also welcome to contact your Financial Adviser. If you’re experiencing extreme financial hardship, there are many organisations dedicated to offering advice*.
Citizens Advice
Citizens Advice give people the knowledge and confidence you need to find your way forward, whoever you are and whatever your problem. You can contact their debt helpline on 0800 240 4420 or chat with an adviser online here. These are both open between 9am and 8pm Monday to Friday and between 9:30am and 1pm Saturday.
National Debtline
National Debtline are an independent debt advice charity. You can call them on 0808 808 4000 or use their webchat here. These are both open between 9am and 8pm Monday to Friday and between 9:30am to 1pm Saturday.
StepChange Debt Charity
StepChange Debt Charity are a non-profit charity that help thousands of people become debt free every year. You can call them on 0800 138 1111 between 8am and 8pm Monday to Friday and between 9am to 2pm Saturday. Alternatively, you can use their webchat here, which is available 24 hours a day, 7 days a week.
*This section contains links to other websites. These links are provided solely as a convenience for you. While we’ll attempt to provide links that may be of interest to you, we don’t screen, approve, review or otherwise endorse any information contained in these sites. You acknowledge and agree that Cirencester Friendly are not affiliated with these organisations/charities and are not responsible for any advice they provide.
Added-Value Benefits
As part of your Membership with the Society, you have access to a variety of added-value benefits that may be suitable to support your circumstances. For full details, please see our added-value benefits page or read our added-value benefits booklet.
GP24
Provides you with a virtual GP service via telephone and video appointment with a qualified GP who can be available to you, your partner and children 24 hours a day, 7 days a week.
How to access: To book a consultation call us 0345 319 2881 or access the WebApp by visiting: cirencesterfriendly.gp-24.com.
Children's Critical Illness Support
Children’s Critical Illness Support is there if your child should fall ill with one of the ten listed illnesses, by providing you with a lump sum of £2,500.
How to apply: Call our Claims Team on 0800 587 5098 to request a claim form.
Friendly Voice
A confidential telephone service from a Personal Nurse. This can provide you and your partner with practical help, emotional support, therapies and even second medical opinions.
How to access: Call Friendly Voice on 01244 625180 (Office Hours 9-5pm, Monday to Friday).
125 Foundation
The 125 Foundation was established in 2015 to celebrate the Society’s 125th Anniversary. The Foundation provides exclusive financial support to you, communities or causes that are close to your hearts. You can apply for two types of awards:
Individual Awards are for the simple things that make a huge difference. You can nominate individuals close to you who may be suffering hardship and could benefit from financial support. This can be anything from money towards the cost of new household equipment or a short break to recuperate.
Community Awards are for driving forward the local projects and causes that you value and support. This could for example be money towards refurbishing the village hall to helping to set up a youth centre.
How to apply:
125 Foundation Application Form
Terms and Conditions:
Your Halo
A personalised health and wellbeing service, including physical wellbeing, food & nutrition, good sleep and exercise and activity.
How to access: All services provided by healthcare rm are available Monday to Friday between 9:00am and 5:00pm and can be accessed by calling their service on: 0333 577 8778 or appointments can be booked online at Cirencester-friendly - healthcare rm
Member Perks
Providing you with a whole range of discounts and offers on popular brands such as M&S, EE, Apple and Halfords. You can also save on cinema tickets, gym membership and your weekly grocery shop.
How to access: To log in, you can visit our website Member Perks www.cirencestermemberrewards.co.uk/x_/login.htm and simply enter your name and Membership Number.
We're here to help
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0800 587 5098