User 94% Over the last10 years we havepaid an averageof 94% of claims. 94% Over the last10 years we havepaid an averageof 94% of claims. *Office of National Statistics, 2022 An estimated 149.3 million working days were lost because of sickness or injuryin the UK in 2021, equivalent to 4.6 days per worker*. MEB construction balloonuser-outlinefriendly-voicetelephone email <?xml version="1.0" encoding="utf-8"?> toolbox starstar-1sterling-pound-sign-of-moneyhearttrophy speech-bubblepound-sterling contactclipboardprescriptionprescription-1paperfilehandshakealarm-clockeditwriting twitter linkedin instagram youtube facebook
0800 587 5098

Financial Support

If you find yourself in a position where you’re unable to pay for your Membership, we recommend contacting our Member Services Team or speaking with your Financial Adviser. There are ways to keep your Membership while you get your finances back on track. Please read the frequently asked questions below for further guidance.

Arrears are unpaid or overdue premium payments.

Your contract will be in arrears when your Direct Debit has failed to be collected after your selected Direct Debit date.

We recommend that your contact our Member Services Team on 0800 587 5098 or memberservices@cirencester-friendly.co.uk or speak with your Financial Adviser to discuss what option is best for you. Below are just some of the options we have available to relieve the financial pressures:

  • Your contract is fully amendable, and you can decrease your cover on a permanent or temporary basis to reduce your premium.
  • You can take a break from paying premiums and suspend your cover.
  • You can arrange a double collection with our Member Services Team to catch up on missed payments.

It’s important to us that you receive support in a manner you’re most comfortable with. If you need further support, please contact our Member Services Team on 0800 587 5098 or memberservices@cirencester-friendly.co.uk. You are also welcome to contact your Financial Adviser. If you’re experiencing extreme financial hardship, there are many organisations dedicated to offering advice*.

Citizens Advice

Citizens Advice give people the knowledge and confidence you need to find your way forward, whoever you are and whatever your problem. You can contact their debt helpline on 0800 240 4420 or chat with an adviser online here. These are both open between 9am and 8pm Monday to Friday and between 9:30am and 1pm Saturday.

National Debtline

National Debtline are an independent debt advice charity. You can call them on 0808 808 4000 or use their webchat here. These are both open between 9am and 8pm Monday to Friday and between 9:30am to 1pm Saturday.

StepChange Debt Charity

StepChange Debt Charity are a non-profit charity that help thousands of people become debt free every year. You can call them on 0800 138 1111 between 8am and 8pm Monday to Friday and between 9am to 2pm Saturday. Alternatively, you can use their webchat here, which is available 24 hours a day, 7 days a week.

*This section contains links to other websites. These links are provided solely as a convenience for you. While we’ll attempt to provide links that may be of interest to you, we don’t screen, approve, review or otherwise endorse any information contained in these sites. You acknowledge and agree that Cirencester Friendly are not affiliated with these organisations/charities and are not responsible for any advice they provide.

We're here to help

Call us
0800 587 5098

Email us
memberservices@cirencester-friendly.co.uk