News

• Achieved 89.2 in the latest Institute of Customer Service Business Benchmarking survey
• The organisation continues to benchmark more than 10 points above the insurance industry UK Customer Satisfaction Index average of 78.7
• Places Cirencester firmly in the upper quartile of the B2B organisations.

Cirencester Friendly is delighted to announce another strong set of results from this year’s Institute of Customer Service Business Benchmarking Survey. Cirencester achieved an impressive rating of 89.2, which is more than 10 points higher than the UK Customer Satisfaction Index (UKCSI) insurance industry average and almost 13 points better than the average across all sectors in the UK.

Cirencester Friendly is thrilled to announce that Vicky Churcher has been appointed as a new Non-Executive Director and Janice Banks, previously a Non-Executive Director, has become their new Chairperson. They both bring a wealth of experience to their new roles and the appointments demonstrate the Society’s ambition to evolve, harnessing the very best expertise in the sector.

Vicky Churcher brings to Cirencester Friendly more than 35 years of experience in financial services and insurance. She has held leading roles in highly respected organisations such as Bupa, Ageas and AIG Life. Her recent roles have focused on transforming the customer experience and transformation, helping businesses to navigate the changing needs of customers and the effective use of system thinking.

TMA Club has announced the launch of a new partnership with Cirencester Friendly Society, adding its range of protection products to the TMA protection panel.

Established in 1890, Cirencester Friendly is a provider of income protection products, including its ‘My eEarnings pProtected’ and ‘Income Aassured eEnhanced’ products. As part of its ‘My Earnings Protected’ income protection product, the society recently launched a new affordable and flexible short-term benefit option, offering up to two years’ protection per claim, giving offering more clients an affordable way to protect their livelihoods, should they be unable to work due to illness or injury.

Cirencester Friendly has announced it is widening its product range, launching a short-term benefit option to its award winning My Earnings Protected income protection product. The new option provides cover for up to two years per claim, giving Members an affordable way to cover their household bills should they be unable to work due to illness or injury.

Cover that reflects real life

Cirencester Friendly’s new short-term benefit option has been introduced in response to demand from both advisers and consumers. According to Swiss Re data in 2021, most individual income protection sales are now for a limited term with the two-year cover period being the most popular option.

Cirencester Friendly is delighted to announce they’ve been awarded “We Invest in People Gold Accreditation” by Investors in People. This is a significant achievement for the Society, which improves on the Silver Accreditation gained in 2020 during their initial assessment. This higher level demonstrates the emphasis the Society places on nurturing and developing its talent and is a vital part of the growth strategy.

Since Investors in People was founded in 1991, with the mission to make work better, thousands of companies have been assessed around the world with only 16% achieving gold accreditation. The assessment looks at three key areas - Improving, Leadership and Supporting - each split into three subsections. Cirencester Friendly achieved an advanced status in eight out of the nine criteria, with an overall score of 775 out of a possible 900. This is significantly higher than both the industry average of 738 and the Investor in People average of 728.