Shirley E Fell

Chief Operating Officer

Term of Office: Shirley joined the Society in April 2019

Independent: No as an Executive

Skills and experience:

40 years’ experience working in Financial Services. Held senior roles in Zurich Financial Services, Halifax Bank of Scotland and MetLife Inc. including UK Chief Operations Officer and Head of Strategy and Transformation for Europe, Middle East and Africa Operations. Appointed as Operations Director for the Society in April 2019 and Chief Operating Officer in 2022. Passionate about delivering excellent customer service, she is also a Non-Executive Director for the Institute of Customer Service.